Looking back on Rose Evans 37 year career, written for the BBC in advance of Nacro Patron: The Queen’s 90th Birthday celebrations.
The Patrons Lunch parade at The Mall in London is on 12th June 2016.
Rose Evans: Justice
I have always hated injustice; right from a little girl I would champion the underdog. When I left school at age 16, the careers advisor gave us two choices: Secretarial or Banking – I went to work for TSB Bank and loved it, I remember my first pay packet, thinking I love coming here and they give me money as well!
7 promotions later; I became the youngest female Bank manager in the UK, managing my home town branch of TSB in Hayes Middlesex, the same branch where I had started as a cashier, my Mum was very proud as her dinner lady colleagues would meet with her daughter Rosemary the Bank manager, (Mum’s always use your full name!) this was back in the day when Banking was a respected profession, pre banking crisis and before credit scores took the skill out of lending money. We prided ourselves on balancing our tills to the penny; my banking training also taught me the importance of quality customer service, whatever function you work in, we had the ethos: ‘if you are not directly servicing the customer, serve someone who is’ and keep a healthy respect for competitors motto: ‘serve your customer…someone else will’.
By my second year as TSB branch manager, Hayes was the top performing branch in the cluster of 13 local branches, this was largely due to time planning, on Monday evenings I would visit customer’s homes and explain in plain English how they could budget their finances, in that year, we recovered a lot of money that had been earmarked for write off, which was counted in the Banks figures as profit.
I took voluntary redundancy from the Bank and had to fight to get the redundancy package, because in the Bank restructure I was offered the opportunity to run a double cluster, I said (with the help of the Union) if you are going to make people compulsory redundant you have to take volunteers first. The redundancy money enabled me to put down a deposit on my home in Wraysbury.
I then went to college and did a post graduate degree in personnel management, while working in recruitment, one of the best things about that was the HR people I was studying with became my customers in recruitment, giving me their vacancies to fill. I did my college thesis on ‘ageism in the IT industry’ at that time, age discrimination was not illegal. To finish my studies I got a 4 day per week job at Masterclass in Windsor where I became a head-hunter of senior executives in the IT industry.
I was then offered a job in the IT industry by one of my customers and spent a decade in IT sales and business development at various companies working as a channel sales manager in Europe, the Nordics and I even set up the sales division for an SAP reseller in Australia, my friends thought I was crazy to come back to the UK from Australia as I was given the opportunity to have Australian residency, but I love Wraysbury and decided UK was home.
Top IT Sales person at Catalyst Solutions winning a Jaguar XK8 – Year 2000
After many years of working in ‘high powered’ roles, I wanted to work locally and get a work life balance, I volunteered on the NHS IAPT programme where I learnt CBT and I also studied Neuro Associative Conditioning with Tony Robbins, which I use to coach people to build their confidence and self-esteem.
I worked freelance as a trainer helping executives to change direction.
5 years ago, when the opportunity to work at Nacro on the Government Work Programme (in what was then called Nacro Offender Management) came up, I jumped at the chance, as I wanted to belong to an organisation that gave back to the community. I can now truly say I have coached people from all walks of life from CEO’s to ex-offenders, I totally buy into the Nacro ethos of ‘everyone deserves a second chance’ I have had to be non-judgmental, especially when working with paedophiles, I formed links with Circles and even provided some training to their staff via Nacro.
For the last two years I have worked in the Education division of Nacro and this month I completed my CET training. I am very proud of all the young people I have helped, particularly Myles, the first youngster I interviewed at Nacro education, Myles case study is featured on Nacro web site, Myles describes his experience of gaining confidence and skills on my education course with Nacro and his progress to work, training with Lindt, which led to employment with Jewsons.
I have used my high powered days to good effect using my ability to influence, persuading employers to give work placements to the Nacro youngsters and getting Waitrose to sponsor Nacro, particularly as Nacro competitors had said companies would be unlikely to work with Nacro; I love a challenge and will always fight for justice.
Sunday 12 June will see the celebration of the Queen’s official 90th birthday, and will also mark her 63-year reign which has seen her support a large number of charities, including Nacro.
The Patron’s Lunch will see the Mall transformed into a street celebration with a lunch and parade entertainment for guests. Attendees will include 16 Nacro staff (13 of whom will be attending the lunch, three who will be taking part in the parade), a trustee and four Nacro service users. Staff were chosen either through a lucky dip or were nominated by colleagues to attend. Service users were nominated by staff to attend.
For those involved with Nacro, the Queen’s patronage and the invitations to this celebratory lunch mean a great deal. It signals not just Her Majesty’s willingness as our monarch to maintain contact with the most disadvantaged amongst us but also an official recognition that people deserve a second chance and are able to move on.